Introduction: On April 1, 2024, the Securities and Exchange Board of India (SEBI) launched SCORES 2.0, an upgraded version of the SEBI Complaint Redressal System. This enhancement aims to improve investor complaint resolution in the securities market through automated routing, escalation, and monitoring by designated bodies, while also reducing resolution timelines.
Key Features of SCORES 2.0:
- Website URL: The new URL for SCORES 2.0 is http://scores.sebi.gov.in.
- User Experience: Enhanced features for a better user experience.
- Timelines: Establishes a uniform resolution timeline of 21 calendar days from complaint receipt.
- Review Process: Incorporates a two-level review process, with SEBI intervening at the second level if the investor remains dissatisfied.
- Automatic Escalation: Non-adherence to prescribed timelines triggers automatic escalation to SEBI.
- KYC Integration: Seamless investor registration on SCORES through integration with the KYC registration agency database.
Additional Information:
- Old Platform: The previous SCORES platform (https://scores.gov.in) was discontinued on March 28, 2024. Investors can no longer lodge new complaints on this platform.
Conclusion: SCORES 2.0 is set to significantly enhance the efficiency and effectiveness of investor complaint resolution in the securities market, ensuring timely and satisfactory redressal of grievances.
Login with Google